Non-Exchangeable & Non-Returnable, Non-Refundable Items
Please note that due to hygiene concerns, certain items are non-exchangeable, non-returnable and non-refundable.
Kindly double check that the items you wish to return, exchange or refund does not fall under this list.
Reasons for Exchange
How to Exchange
Exchanges are only available for size and within 14 days from the date of receiving your order.
Please note that after this duration has expired, we will not accept the exchange of the item.
Do send us an email at customersvc@playitright.com.sg or contact us at +65 6266 1840 to state your reason for exchange first and you shall bear full responsibility in ensuring that the parcel is mailed back and sealed properly to our office.
Returned items must be in brand new condition and with its original packaging.
The exchange of the item(s) will be processed within 14 days from the date we receive your returned items.
If the reason for exchange is due to our error on your order, kindly send us an email with a snapshot of the defective area / item and we will bear the cost of the return.
Reasons and Requirement for Refund/Return
Please ensure that your item fulfills the conditions below and is not stated in the Non-Exchangeable & Non-Refundable Items.
How to Return
Do email us at customersvc@playitright.com.sg or contact us at +65 6266 1840 first and you may then choose to return your items by mail or drop them off at our office.
Returned items must be in brand new condition with its original packaging and within 14 days from the date of receiving your order.
Please note that after this duration has expired, we will not accept the return/refund of the item.
We will only process the refund once we receive your returned items.
Should we find the returned item not defective as aforementioned, the item will be refunded back to you less the delivery fee. Your order will be considered cancelled.
Refunds Process
Refunds are issued via the following methods.
Payment Method
Refund Method
PayPal
Credit/Debit Card
Once your refund has been processed at PLAYITRIGHT's end, you will receive an email notification from us.
Please note: